Privacy Policy – FiveM Supply
Last updated: 13/03/2026
FiveM Supply (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have.
1. Who We Are
Controller: FiveM Supply
Website: https://fivemsupply.com/
Email: support@fivemsupply.com
2. What Data We Collect
Depending on how you use our website and services, we may collect:
- Account data: name/username, email address, password (stored securely/hashed)
- Order data: products purchased, order ID, invoices/receipts, delivery logs
- Payment data: we do not store full payment card details; payments are processed by third-party providers (e.g., payment gateways and/or Tebex)
- Support data: messages you send via Discord, email, or tickets, including attachments
- Technical data: IP address, browser type, device data, pages visited, approximate location based on IP
- Marketing preferences: newsletter and communication preferences (only if you opt in)
3. How We Collect Data
We collect data when you:
- purchase products or services
- create an account
- contact us via Discord/email/support tickets
- browse our website (cookies and analytics)
- use downloads, guides, or knowledge base content
4. Why We Use Your Data (Legal Basis)
We process personal data only when we have a valid legal basis, including:
- Contract performance: to deliver products and provide support
- Legal obligation: accounting, tax, and compliance obligations
- Legitimate interests: preventing fraud/abuse, improving services, and maintaining security
- Consent: for marketing communications (if you opt in)
5. How We Use Your Data
We use your data to:
- process purchases and deliver digital products
- provide customer support and troubleshooting
- send service communications (order confirmations, updates, important notices)
- improve website performance and user experience
- prevent fraud, abuse, or unauthorized access
- meet legal and accounting requirements
6. Cookies and Analytics
We may use cookies and similar technologies to:
- ensure the website works correctly
- remember preferences
- measure site usage and performance
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
7. Sharing Your Data
We do not sell your personal data.
We may share data only with trusted third parties where necessary to operate our services, such as:
- Payment processors and/or Tebex (payment processing, escrow compliance, fraud prevention)
- Hosting and security providers (site operation and protection)
- Analytics providers (site performance insights)
- Email providers (transactional emails such as receipts and support communications)
Each third party processes data under its own privacy policy and/or agreements with us.
8. Tebex / Third-Party Platforms
Some products may be delivered or paid through third-party platforms (such as Tebex). Those platforms may collect and process personal data as part of their services. Please review their privacy policies for details.
9. International Data Transfers
Some service providers may process data outside your country (including outside the EU/EEA). Where applicable, we use appropriate safeguards to protect your data.
10. Data Retention
We retain personal data only as long as necessary:
- Orders/invoices: retained as required for legal and accounting purposes
- Support records: retained to provide ongoing support and maintain service history
- Accounts: retained until you request deletion, unless we must retain certain data for legal reasons
11. Security
We take reasonable technical and organizational measures to protect your data. No system is completely secure, but we work to maintain strong safeguards.
12. Your Rights (GDPR)
If you are located in the EU/EEA (or where similar laws apply), you may have the right to:
- access your personal data
- correct inaccurate data
- request deletion
- restrict or object to processing
- data portability
- withdraw consent (where consent is the basis)
- lodge a complaint with your local data protection authority
To exercise your rights, contact us using the details in Section 1.
13. Children’s Privacy
Our services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect data from children.
14. Third-Party Links
Our website may contain links to third-party websites (e.g., Tebex, Discord, Keymaster). We are not responsible for their privacy practices. Please review their policies separately.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date shown at the top.
16. Contact
For privacy questions or requests, contact:
Email: support@fivemsupply
Discord: FiveM Supply